Last updated on September 10, 2020

A new beginning: holiday during coronavirus

Safety is our first priority

Dear guests,

our main goal is to ensure your safety, so that you can enjoy unique and wonderful moments without worries during your vacation. To achieve this we will implement the norms defined in the provincial law n.4 of the 8th of May 2020 – Measures for containing the spread of the SARS-COV-2 virus during the reopening phase.

We have always valued hospitality, communication, and hygiene. We intend to keep these core values. Cleanliness has always been one of our strong points, and in these times we will increase our efforts to keep infection risk as low as possible.

We want to make the Hotel Gran Ciasa & Vila a nest where you feel safe and cared for. Let our beloved Dolomties surround us and give us a sense of freedom.

We are lucky, since we can count on nature: it gives us the vast spaces to allow us to physically distance, while at the same time enjoying unforgettable experiences with our beloved ones.

Security measures

Norms in South Tyrol

For additional information please visit www.suedtirol.info/en/information/coronavirus

Our staff

Reception

Dining

Bar

Cleaning

SPA – Wellness

Kid's play room

 

If you were to develop a fever or any other covid-19 related symptoms in the days leading up to your arrival, we ask you to be responsible and postpone your holiday. We will update this document to keep up with the latest covid-19 regulations and recommendations.

 

COVID-19 - Cancellation policy for the summer season 2020

Given the current worldwide COVID-19 situation, we are offering you more flexible cancellation terms for stays during the summer season 2020. For these bookings, we will not require a deposit and we are extending the free cancellation period to up to 14 days before arrival, after which the standard cancellation terms and conditions will apply.